Frequently Asked Questions
Q: What Areas Do You Cover?
Our fabulous service is based around Surrey, Hampshire, Berkshire and the surrounding areas.
Q: Do You Offer A Fixed Price Policy?
Here at MiCabi Airport Taxi, we believe in being open and honest in terms of fares. When you get an instant online quote from us, this is what you will pay. The only exceptions to this are any extra costs incurred such as congestion charges, tolls or excess waiting times. If you have unique travel requirements, then these may also affect the price quoted.
Q: How Much Luggage Is Acceptable?
The amount of luggage you can take when booking with us depends on the vehicle. To make it simple, we have specified the amount of luggage each of our vehicles can hold on our website. If you are still unsure contact us for help.
Q: How Do I Know My Booking Has Been Accepted?
We will send an email confirmation to let you know your booking has been accepted. This email will act as proof of your booking if needed.
Q; What If I Cannot Locate My Driver?
If you have any issues with finding your driver then contact us immediately. Whether you phone or email, the key thing is to get in touch so we can help. Please note that a full ‘No Show’ fee will be charged if you cannot find your driver and do not contact us.
Q: How Do I Cancel My Booking?
To cancel a booking, please contact the office as soon as possible so they can assist.
Q: Will I Get A Refund On Any Cancelled Bookings?
If the driver has not already been dispatched to collect you, then you will get a refund.
Q: Will I Be Charged Extra If My Flight Is Delayed?
The MiCabi Airport Taxi offices are manned 24 hours a day which means we keep a close eye on flight arrival times. Our drivers will track your flight and arrive accordingly as a result. Airports now allow us 60 minutes of free waiting time to cover any further or unexpected delays once the driver has arrived. After this period, you will be charged at a rate of £20 per hour pro rata.
Q: What Happens If I Miss My Flight?
Contact us as soon as you can to let us know that you have missed your flight. We can then deal with the issue from there for you.
Q: What Is Included In The Price?
The price you are quoted is the price you pay, barring any extras applicable for toll charges, congestion charges, airport waiting fees or bespoke travel arrangements. There is also a £2.50 surcharge for booking with a corporate card. For the fare you pay, you get a first-class service and relaxing airport transfers in true luxury.
Q: How Early Should I Book?
We would advise booking as early as possible but certainly within 24 hours to ensure your car arrives. If you need a vehicle sooner, it is best to call us direct.
Q: Are Your Drivers All Fully Checked?
At MiCabi Airport Taxi the comfort and safety of our customers is essential. You can rest assured that all our drivers are fully vetted and CRB checked. They all get full training when starting employment with us and adhere to the highest levels of customer service. All our drivers are experienced road users and undergo extensive scrutiny before being employed.
Q: What Vehicles Do You Have In Your Fleet?
You will be pleased to know that we have a wide range of luxury vehicles to choose from. This allows us to handle any kind of airport journey that is needed. From saloons to estates, minibuses and executive models, there is something for everyone. All the vehicles in our fleet are kept to the highest standards and regularly checked over. This means you can be sure of travelling in safety and style.
Q: Who Do I Speak To With Any Complaints?
We are confident that this should never be needed but if you are unhappy in any way with our service, get in touch with us. We will be only too happy to listen to your grievance and do all we can to resolve it.
Q: Why Choose MiCabi Airport Taxis?
We believe that it is our commitment to customer service and providing a safe, luxurious travel experience to all major UK airports that makes us stand out. Our competitive rates mean you can let us worry about getting you to the airport on-time while you focus on enjoying your holiday.